Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ZafSoft Solution website (zafsoft.com), software products, and professional services (collectively, the "Services"). By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

ZafSoft Solution provides:

• Software products including LoyalAura (loyalty platform), POS systems, ERP platforms, and mobile applications
• Custom software development, AI solutions, and digital transformation services
• Cloud infrastructure, DevOps, and ongoing technical support
• Digital marketing and business training services

Specific service terms, SLAs, and deliverables are defined in individual Service Agreements or Statements of Work (SOW) agreed upon separately.

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your credentials
• You must notify us immediately of any unauthorised account access at legal@zafsoft.com
• We reserve the right to suspend or terminate accounts that violate these Terms
• One account per individual or organisation unless otherwise agreed in writing

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable regulations
• Attempt to gain unauthorised access to any system, account, or data
• Reverse engineer, decompile, or disassemble any of our software
• Use automated tools to scrape, crawl, or harvest data from our Services without permission
• Transmit malware, viruses, or any harmful code through our Services
• Resell, sublicense, or commercially exploit our Services without written consent
• Impersonate ZafSoft or any of our team members

All content on this website and within our software — including but not limited to code, designs, logos, text, graphics, and product names — is the intellectual property of ZafSoft Solution or its licensors and is protected by copyright, trademark, and other applicable laws.

Client work: Upon full payment of agreed fees, clients receive a licence or ownership of custom deliverables as specified in their individual Service Agreement. ZafSoft retains the right to display such work in its portfolio unless otherwise agreed.

• Subscription fees are billed in advance on the agreed cycle (monthly or annually)
• Project-based fees follow the payment schedule defined in the relevant SOW
• All prices are in USD unless stated otherwise. Applicable taxes may be added
• Overdue invoices may incur a late payment fee of 1.5% per month
• Refunds are subject to our refund policy stated in your individual Service Agreement

Both parties agree to keep confidential any non-public information shared during the engagement, including technical specifications, business strategy, pricing, and client data. This obligation survives termination of the Services for a period of 3 years, unless a separate NDA specifies otherwise.

Our Services are provided "as is" without warranties of any kind, express or implied, except as required by law. To the fullest extent permitted:

• ZafSoft is not liable for indirect, incidental, or consequential damages arising from your use of the Services
• Our total liability for any claim shall not exceed the fees paid in the 12 months preceding the claim
• We do not warrant that Services will be uninterrupted or error-free, though we commit to published SLAs for contracted clients

Where ZafSoft processes personal data on your behalf (e.g. as part of a SaaS platform we build for you), we act as a data processor. A Data Processing Agreement (DPA) will be executed as part of enterprise engagements. Our own data handling practices are described in our Privacy Policy.

Either party may terminate a Service Agreement with written notice as specified therein. ZafSoft may immediately terminate or suspend access if:

• You breach these Terms and fail to remedy the breach within 14 days of notice
• Payment is overdue by more than 30 days
• We are required to do so by law

Upon termination, your right to use the Services ceases and you must delete any downloaded ZafSoft materials.

These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles. For clients in the EU/EEA, mandatory consumer protection laws of your country of residence also apply.

Disputes will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), except where you have the right to bring a claim in a local court.

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before taking effect. Continued use of our Services after changes constitutes acceptance.